All prices are in Faroese kroner (DKK) or euros (EUR). Reservations are made for errors in prices and items sold out.
All orders that are placed on DutyfreeFAE’s website must be paid using debit or credit card, and you must provide the card information when you order from us.
You can pay using these cards:
The total amount is deducted from your account when your goods have been collected from our Dutyfree – shop in Vágar Airport. Goods that have been ordered directly on our website, but which are sold out or are unavailable in some other way, will be cancelled before the total amount is deducted.
Orders must be received 3 hours before departure or arrival. You can collect the goods in our Dutyfree – shop in Vagar airport, and they are available for the duration of your stay in Vagar Airport’s dutyfree area. Orders that have not been collected on the same day that you have announced your arrival or departure when making your order, are cancelled together with the payment.
Please note that you must be 18 years or older to be eligible to place orders for goods containing alcohol or tobacco. If necessary, we can demand that you show identification before the goods are delivered.
When the order is placed, you will receive an order confirmation on the email address that you registered when you placed the order.
Refund or return of goods (Complaint)
If there is anything wrong with the goods, they can be returned or exchanged in our shop in Vagar airport. If your departure or arrival on the airport is already completed, you can contact us by telephone or email in order to settle the matter:
Telephone: +298 33 13 24
The website. Dutyfree.fo utilises the safety protocol HTTPS (Hypertext Transfer Protocol Secure). Through HTTPS all communication between the user and the website is encrypted in order to protect the information from unauthorized persons.
Debit or credit card. All payments on our website are done through SSL – the safety protocol SSL ensures that no unauthorized persons gain access to any information that you provide when placing an order.
Privacy protection. DutyfreeFAE treats and saves all data about our customers in accordance with current EU – data protection rules (GDPR) from 25 May 2018. All information on customers, purchases, payments and other on the website are protected from other systems and unauthorized persons. Read more about GDPR here.
You can contact us at:
Duty Free FAE
c/o Vága Floghavn
Telephone: +298 33 13 24
Company registration: 607436
You can also write directly to us here.